The hospital gave feedback about the problem of bucky stand

The hospital gave feedback about the problem of bucky stand. The client asked us for help and how to reply.The side release bucky stand was shipped one week ago, and the installation and debugging were completed two days ago.In the trial process, the hospital asked the customer to answer two questions, and the customer feedback to us, hoping we can help solve them.
The first problem that the hospital reported was that the spring to fix the flat plate detector was too close, the female doctor felt a little difficult to operate. He asked if the spring could be loosened a little.Our reply is that the weight of the plate detector itself is about 4kg, in order to fix the stability to ensure safety, the spring need to be close, and it will be slightly loose after using for a long time, so it is recommended not to make adjustments.If a female doctor finds it difficult to install a flat plate detector, the case can be lowered to make it easier to operate.
The second problem that the hospital feedback is that the black panel with scale on the front of the film box looks too thin and is it made of cardboard?We replied that this panel is made of plastic, and the filter grid is usually installed in the back according to the shooting dose. In order to reduce the unnecessary loss of X-ray, the thinner the panel is the better.
If you are interested in or have any questions about the side bucky stand, please call us.